Refund eligibility depends on the type of service, project stage, work already completed and third-party costs already incurred. This policy should be read together with any quotation, invoice, service agreement or project-specific terms provided to the client.
General Refund Principle
Leader Business Developer provides professional services rather than ordinary physical retail goods. Once time, labor, preparation, research, design, development, filing work or other service activity has begun, the amount eligible for refund may be reduced accordingly.
Refund requests are reviewed based on the actual stage and circumstances of the service.
Non-Refundable Third-Party Charges
Amounts paid to independent third parties are generally outside our control and may be non-refundable once incurred.
Examples may include:
- Government filing fees.
- State registration or certificate fees.
- Registered-agent provider charges.
- Domain-registration fees.
- Hosting or software subscriptions.
- Payment-processor or banking charges.
- Advertising spend.
- Platform subscriptions or API charges.
Cancellation Before Work Begins
If a client requests cancellation before substantive work has started and before any third-party costs have been incurred, a refund of the eligible Leader Business Developer service fee may be considered.
Any payment-processing fees or non-refundable external charges already incurred may be deducted where applicable.
Cancellation After Work Has Started
Where research, preparation, filing work, communication, design, development or another portion of the service has already been performed, the value of completed work may be deducted before determining any eligible refund.
If the completed work equals or exceeds the amount paid, no service-fee refund may remain due.
Completed Services
Services that have been substantially completed or delivered are generally not eligible for a full refund merely because the client later changes their mind.
Where a legitimate defect or incomplete item exists within the agreed scope, we may first attempt to correct or complete that item where reasonable.
Website, Development and Integration Projects
Website development, API integration, CRM work, payment integration, automation and custom technical work often involve project-specific labor.
Refund eligibility may therefore be based on completed milestones, development hours, third-party costs and deliverables already provided.
Logo, Branding and Design Work
For design projects, work already completed on research, concepts, drafts and revisions may be treated as performed services.
Once final approved files have been delivered, the completed design service is generally not eligible for a full refund unless required by applicable law or agreed otherwise in writing.
Government, Banking and Provider Decisions
A rejection, suspension, delay or denial by a government authority, bank, payment processor or other third-party provider does not automatically make Leader Business Developer service fees refundable where the agreed preparation or support service was properly performed.
Government agencies, banks, payment processors and other providers control their own eligibility, review and approval decisions.
Client Delays or Abandoned Projects
Projects may be delayed where required information, approvals, documents or feedback are not provided by the client.
A project that remains inactive because the client does not respond does not automatically qualify for a refund of work already performed.
Duplicate or Incorrect Payments
If you believe you were accidentally charged twice or paid an amount that was not required, contact our team promptly with the relevant payment information so the issue can be reviewed.
Chargebacks and Payment Disputes
If you have a billing problem, we encourage you to contact us before initiating a payment dispute so we can review the transaction, service records and possible resolution.
Fraudulent chargebacks or payment disputes involving services knowingly received may be contested using available transaction and project records.
How to Request a Refund Review
To request a refund review, contact Customer Care and provide:
- Your name.
- Business or company name.
- Service purchased.
- Payment date or invoice reference if available.
- Reason for the request.
- Any relevant project information.